Easy13 Privacy Policy — Data Protection
Malaysia Member Privacy

Easy13 is an online entertainment platform operating under the domain easy13.win and offers a wide range of casino games, sports betting, and live games for Malaysian users. We understand that your trust is the most valuable asset we must safeguard responsibly.

This Privacy Policy explains in detail how easy13 collects, processes, stores, and protects the personal information you provide when registering and using our platform. We are committed to being transparent about our data practices so you can make informed decisions about using easy13's services.

This policy is drafted in compliance with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA) and international best practices in data privacy management. In the event of any conflict between a translated version and the original Bahasa Melayu version, the Bahasa Melayu version shall prevail.

Easy13 collects your personal information through three main sources: information you provide directly, information collected automatically during platform use, and information obtained from legitimate third parties.

Information you provide directly:

• Full name as stated on your MyKad or valid passport.
• Date of birth for age eligibility verification (18 years and above).
• Active email address used during registration.
• A valid and active Malaysian mobile phone number.
• Current residential address including postcode and state.
• Financial information such as bank account numbers for fund withdrawal purposes.
• Identity verification documents (copy of MyKad or passport) during the KYC process.

Information collected automatically:

• IP address of the device used to access the platform.
• Device type, operating system, and web browser version.
• Session data including pages visited, time spent, and interaction patterns.
• Technical data used to detect and resolve platform technical issues.
• Country or region-level geolocation information (not precise GPS coordinates).

The personal information we collect is used solely for legitimate and necessary purposes in the operation of the easy13 platform. We do not use your data for purposes beyond the scope stated in this policy without your consent.

You may opt out of receiving marketing communications from easy13 at any time by contacting our support team or using the unsubscribe link included in every promotional email we send.

Easy13 does not sell or disclose members' personal information to third parties for their own marketing purposes. However, there are specific situations where we need to share data with trusted parties to enable us to operate effectively:

• Payment Service Providers: Financial institutions, digital wallets, and payment processors used to verify and process your deposit and withdrawal transactions. All these providers are contractually obligated to protect your data.
• Game Providers: Game software companies that provide gaming content on the easy13 platform may receive basic account information necessary to ensure games function correctly.
• Technical Service Providers: Hosting companies, cloud services, and IT infrastructure providers that support our platform operations, subject to strict data protection agreements.
• Relevant Authorities: easy13 will disclose information to regulatory authorities, police, or courts when required to do so by law or a valid court order.
• Third-Party Identity Verification: KYC service providers that help us automatically verify member identities to comply with AML requirements.

In all data sharing situations, easy13 ensures that third parties are bound by data processing agreements that require them to protect your information to the same standard of protection we provide.

Member data security is easy13's top priority. We invest in the latest security technologies and procedures to ensure your information is always protected from unauthorized access, data breaches, or misuse.

Security measures we have implemented include:

• Data encryption in transit: All communications between your browser and easy13 servers are protected by TLS 1.3 protocol and AES-256 encryption.
• Data encryption at rest: Sensitive data stored in our databases is encrypted using strong encryption algorithms.
• Layered access controls: Only personnel with specific authorisation may access member personal data, and every access is logged for audit purposes.
• Regular security audits: Our platform undergoes regular penetration testing and security audits conducted by independent experts.
• Two-factor authentication (2FA): We encourage and support the use of 2FA to protect member accounts from unauthorized access.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect and respond to any suspicious activity.

While we take all reasonable precautions, no system is entirely free from risk. You also play an important role in keeping your account secure by using a strong password, not sharing your login details, and promptly reporting any suspicious activity to our support team.

Easy13 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and enable certain features to function correctly.

Types of cookies used:

• Essential Cookies: Required for the platform to function — including login session cookies, security verification, and language preference retention. These cookies cannot be disabled without affecting core platform functionality.
• Analytics Cookies: Helps us understand how members interact with the platform, which pages are most visited, and where improvements are needed. This data is collected in aggregate and does not identify individuals.
• Functional Cookies: Stores your preferences such as language settings, preferred betting limits, and display options to deliver a more personalized experience.
• Security Cookies: Used to detect suspicious login attempts, identify trusted devices, and prevent fraud and unauthorised access.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and experience of using the easy13 platform. For more information on managing cookies, refer to your web browser's help guide.

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information easy13 holds about you. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the easy13 support team via 24/7 Live Chat on our platform. We will process your request within 3 business days and provide a full response within 30 calendar days.

Easy13 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for the period required by applicable Malaysian law.

In general, the following outlines our data retention policy:

• Active account data: Retained for the duration that your account remains active on the easy13 platform.
• Financial transaction records: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's accounting and AML legal requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communication logs: Retained for 2 years from the date of last communication.
• Login and security activity data: Retained for 1 year for digital forensic purposes if required.

Once the relevant retention period has ended, your data will be securely deleted or fully anonymised so it can no longer be linked to you personally.

Easy13 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. All changes take effect immediately upon publication on this page.

For material and significant changes, we will notify members through:

• In-platform notification upon next login.
• Notification emails to the registered email address.
• Updates the "Last Updated" date shown at the top of this page.

We encourage you to review this Privacy Policy page periodically so you are always informed of how we protect your information. Continued use of the easy13 platform after any changes are published will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how easy13 handles your personal data, we are always here to help. Our dedicated Data Protection Officer (DPO) team ensures every enquiry is taken seriously.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the easy13.win platform — the fastest option for immediate assistance.
• Privacy Email: [email protected] — for written enquiries and formal requests relating to your data rights.

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex cases requiring in-depth investigation, we will provide progress updates and resolve the issue within 30 calendar days.

If you are not satisfied with our response, you have the right to file a complaint with Malaysia Personal Data Protection Department under the Ministry of Communications and Digital.